Vox Arcana

Refund and cancellation policy

Last updated: 2026-10-30

One rule for everything we sell on this website: a 30-day refund window. You can ask for a full refund within 30 days of your purchase, for any reason, whether or not your reading, session or download has already been delivered.

How to ask for a refund

  1. Email [email protected] from the address you ordered with, and tell us which order you want refunded. You do not need to give a reason.
  2. We confirm your request within 2 business days.
  3. We refund the full amount you paid, promptly, to the payment method you used.

Cancelling or moving a live session

You can cancel a booked session at any time before it starts and receive a full refund, or move it to another date free of charge. If we ever have to cancel a session, we offer you a new date or a full refund, as you prefer.

Services not delivered as described

If something you ordered was not delivered, or not delivered as described on its offer page, tell us at any time and we will put it right or refund you, in addition to the 30-day refund window.

After the 30-day refund window

After 30 days, payments are final, except where the law gives you additional rights.

Right of withdrawal for consumers in the EU and the UK

If you are a consumer in the European Union or the United Kingdom, our 30-day refund window includes and extends your statutory right of withdrawal. You can use the model form below, but you do not have to: a simple email is enough.

Model withdrawal form

To: Vox Arcana Limited, Unit 11, 9/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong, [email protected]

I hereby give notice that I withdraw from my contract for the following service or digital content: ______

Ordered on: ______   Name: ______   Address: ______   Date: ______

Before opening a payment dispute

Please contact us first. A refund through us is quicker and simpler than a dispute with your bank, and we will not refuse a request made within the 30-day refund window.